When you buy a product on Amazon, you expect it to be safe and functional. But what happens when that product is defective and causes harm? Recent changes in U.S. law have clarified Amazon's responsibilities for the safety of the products sold on its platform.
The New Legal Landscape
In a groundbreaking decision, the U.S. Consumer Product Safety Commission (CPSC) determined that Amazon can be held legally responsible for defective products sold by third-party sellers under its "Fulfilled by Amazon" program. This decision, issued in July 2024, emphasizes Amazon's role as a distributor under the Consumer Product Safety Act (CPSA).
Amazon argued that it merely provided a platform for third-party sellers and should not be classified as a distributor. However, the CPSC disagreed, stating that Amazon's control over product listings, warehousing, and fulfillment services makes it responsible for ensuring product safety.
Filing a Lawsuit Against Amazon for Defective Products
Under the new CPSC ruling, Amazon can be held liable if the product was sold through its "Fulfilled by Amazon" program. If you've been injured by a defective product purchased on Amazon, here's how to pursue a claim:
- Gather Evidence: Proof of purchase, photos of the defective product and injuries, medical records, communication with Amazon or the third-party seller
- Consult a Personal Injury Attorney: An experienced attorney can help you evaluate your claim and determine the best strategy
- File Your Claim: Claims can be based on design defects, manufacturing defects, or failure to warn (inadequate labeling)
California's Take on Amazon's Liability
A key case that set this precedent is Bolger v. Amazon.com, LLC (2020). Angela Bolger bought a replacement laptop battery from a third-party seller on Amazon. A few months later, the battery exploded, causing her serious injuries. The California Court of Appeal ruled that Amazon was a crucial part of the sales process and could be held strictly liable for the defective product.
This ruling is backed by California Civil Code section 1714(a), which says that businesses are responsible for injuries caused by their failure to use reasonable care. Under California's strict product liability laws, anyone in the chain of distribution can be held accountable for defective products - and the Bolger case made it clear that this applies to Amazon too.
Examples of Defective Products on Amazon
The CPSC's case against Amazon highlights the risks of hazardous products sold by third-party sellers. Notable examples include faulty carbon monoxide detectors that failed to alert users to dangerous CO levels, non-compliant hairdryers lacking safety features to prevent electrocution, and flammable children's sleepwear that did not meet federal flammability standards.